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Technical Support Services

Mission-critical customers need mission-critical support. The Synoptic Focused Technical Support service is designed to provide the highest quality, most responsive support services available in the industry. This premium support offering includes a comprehensive suite of proactive services, all of which are managed by a designated Synoptic Security Engineer (SSE) who understands your technical requirements and your business.
Focused Technical Support customers have immediate access to subject matter experts (SMEs) and a fast-track into Synoptic product management for enhanced escalation and new feature processing. Just as important, the relationships that develop within the service mean that customers often influence Synoptic’s roadmap through our Customer-Linked Innovation and Commercialization (CLIC) process

Tech Track Support Services :

  • Manage all availability processes.
  • Powerful Systems Integrator & Software solutions that are customer centric.
  • Extended resource planning outsourcing.
  • Training & Knowledge transfer.
  • Projects Management & Quality assurance.

Tech Track’s technical response and support teams are knowledgeable and well versed in real world business environments and they have all been trained and have obtained certifications in the products we provide. Our Engineers are committed to providing the highest level of technical support and on the job training with knowledge transfer.


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-News & Updates Coming Soon! 

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